The HVAC technician was two hours early.

Not only was he two hours early, but he fixed the furnace within record time

I thought I was imagining things when I saw the HVAC technician drive into my driveway. I knew the HVAC technician was supposed to be at the house that day, but he was two hours early. I thought it was odd that he may have an appointment at the neighbor’s house on the same day he was at mine. I walked away from the window and waved at my neighbor, who was standing on her porch. Five minutes later, there was a knock on the door, and I thought it was the neighbor, but I was wrong. The HVAC technician stood at the door. He showed me his ID badge and said he was there to work on the furnace. He must have seen the look of disbelief on my face. He asked if he was at the right house. All I could do was nod. I had never had an HVAC technician arrive early, and I couldn’t speak. I finally found the words to tell him he was two hours early. He told me the other customer he was to go to canceled their appointment. He apologized for not calling and letting me know he was going to be early, but he was just down the street. When he said he would come back later if this was inconvenient, I grabbed his arm and told him to come in. Not only was he two hours early, but he fixed the furnace within record time. I teased him and said HVAC technicians worked faster when they weren’t tired. He laughed and handed me the paperwork and the bill for the furnace.



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